Polices

Reseller Agreement Overview


Legal Agreements

  • The Reseller signs a Reseller Agreement which is within the context of other contracts, policies, and agreements.
     
  • The Reseller Agreement defines the obligations around reselling.
     
  • The Reseller Agreement is contracted for one year. The Reseller Agreement automatically renews every year unless either party notifies the other in writing (30 days’ prior notice) to not renew.
     
  • The reseller signs a Reseller-Customer agreement which outlines and defines reseller customer responsibility, and billing and payment terms.
     

Economics

  • Text Reps offers resellers a discounted rate for using the software and other applications. The reseller is responsible for determining rates and creating contracts and terms for reseller customers. Textreps is not responsible for rates, contracts and terms between resellers and reseller customers.
     
  • Text Reps bills only the resellers and collects payments via recurring credit card charges at the end of each month. Resellers will be billed for the reseller demo account and per customer end user accounts on a monthly basis. Reseller and customer accounts added after the first of the month will have a pro-rated bill for the first month then will be billed per the payment terms starting the second month and for each month thereafter.
     
  • Resellers will be suspended or terminated for failure to pay or for cause. For failure to pay, a reseller may be suspended after being delinquent for more than 15 days (i.e. starting on day 46). If the suspension continues for more than 10 days, Textreps may terminate for breach (i.e. starting on day 56). For cause, if Text Reps believes that the reseller is in material breach of the reseller agreement; Text Reps may suspend or terminate the reseller agreement. If Text Reps terminates the reseller agreement, then Text Reps will maintain the direct relationship with the customers and will offer the affected customers the ability to move to another reseller. If a reseller terminates the reseller agreement, Text Reps will maintain the direct relationship with the customers and will offer the affected customers the ability to move to another reseller.

Roles and Responsibility

  • Text Reps role is to provide reseller support. Text Reps is not responsible for providing end-user customer support
     
  • Resellers are responsible to find and sell to customers, activate and deploy customers, and manage billing and collection.
     
  • Resellers are responsible for customer relationship: account set up, training, support, etc.

Other

  • Resellers who are accepted into the program may refer to themselves as a “Text Rep Reseller” and an “Authorized Reseller” for the product.
     
  • There are no territory restrictions for resellers and no commitment to reseller exclusivity for any territory.
     
  • Resellers are required to complete an application and sign all legal documents prior to being accepted into the reseller program.